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Customer Service

Customer Service

At The Native Texan we still believe in selling the finest quality products combined with old fashioned customer service.

While we can’t personally deliver to each of our customers today, we still uphold his philosophy of customer service. Please contact our office at 281-255-0326 with any questions or concerns with your orders.

Regular working hours for The Native Texan is Monday – Friday 9:00 a.m. to 5:00 p.m. CST. There are no shipments processed on Saturday and Sunday. For any questions regarding our shipping policies, please contact our office at 281-255-0326. 

Shipping information

We ship all packages via FedEx from our home office in Tomball, Texas. Orders generally ship within 2 business days for in-stock items. Gift baskets may take longer to ship.  You can calculate your shipping rate based on the items in your cart using live FedEx rates during checkout. No charts or price ranges to read or calculate – it’s all based on your order! Shipping can be upgraded for additional charges if you choose.  Some shipments within Texas may be sent Lone Star Overnight.

The Native Texan does not currently ship orders to P.O. Boxes.

FedEx will provide a tracking number for your package where you can follow your shipment and estimate the date of delivery to you.

Shipping dates during November and December are subject to change without notice due to the volume of packages and carrier’s shipping schedules, which are out of our control. To ensure holiday delivery, please place orders early.

Ice packs will be added to orders that include chocolate and yogurt covered items that are shipped during the months of April – October to ensure the delivery of your product and safeguard against the Texas heat. Ice packs will be billed at the following rate and added to your shopping cart during this time period:

  • $5.00 for 1-5 lbs of product
  • $7.50 for 6-10 lbs of product
  • Over 10 lbs, please call for a quote

Corporate Gifts/Special Orders

For corporate gifts, catering inquiries or special orders, please contact us at 281-255-0326 or email us at